How do I size appropriately? What is your sizing?
Please refer to the size chart provided on each product detail page. Please make sure to review the style specific details regarding the fit and make of each product that are provided in the product description.
How long do orders take and how do they ship?
All orders are made to order for personalisation. It takes 7-9 days for production, included printing, hand made custom sewing and quality control. Shipping time around another 7-9 days, depends on your location.
Do you ship worldwide?
Yes we do ship to all countries! The parcels are shipped straight to your mailbox so make sure that your name is visible on the mailbox.
Where are you based?
RunStyler is based in Hong Kong, China.
Where are your products made?
Our products are all made in China and quality control by Hong Kong. We’ve got a state of the art manufacturing facility and value all of our local employees with the best workplace standards, safety requirements and fair pay and conditions.
What is your returns policy?
Custom made orders are not returnable and refund. We will credit or replace faulty garments within 7 days of the date of invoice as long as they are returned to us within 30 days of purchase in the same condition as when we sent them out. It is the customer’s responsibility to check all garments once received. All returns or exchanges require a Return Authorisation before you return the items. This can be obtained by emailing email@example.com
My order hasn't arrived, what do i do?
Contact us at firstname.lastname@example.org and use your order number as subject and we’ll look into it as soon as we can (reply within 24 hours)
I want to have the latest info and offers from you!
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Is it really custom made product?
Yes, we offer truly customized product. Our manufacturers do not make your product until your order has been placed. Their state of the art manufacturing process allows us to offer you made-to-order custom product hassle free with no minimum order requirements.
What are your washing instructions?
All of our products have washing and care instructions sewn into them. So please carefully follow these instructions to ensure your garments have a long and healthy life.
Any further questions?
Send us an email: email@example.com